FAQ
Which products can be protected with the Brand Secure System?
The system can be applied to a wide range of products, especially those that require a high level of protection, such as luxury goods, electronics, pharmaceutical products and more.
Can the Brand Secure System be used to implement a product passport?
The product passport is an integral part of the Brand Secure System.
How does the Brand Secure System help my business?
The Brand Secure System offers your company double protection: it protects your brand against counterfeiting and at the same time strengthens your customers’ confidence in the authenticity and quality of your products. This leads to increased customer satisfaction and loyalty.
How quickly can the Brand Secure System be integrated into a company?
Our experience shows that a rollout can be completed within 8-10 weeks.
Is the Brand Secure System user-friendly?
The Brand Secure System is designed to be very user-friendly. Both manufacturers and end consumers can easily use it to ensure the authenticity of a product.
Can I test the Brand Secure System?
We’re happy to provide our customers with a test version to help them get familiar with the system.
What happens if a product is identified as counterfeit?
If a product is identified as counterfeit, the customer is notified immediately and further instructions are given. Manufacturers can then take appropriate action to deal with the counterfeiters.
Is the Brand Secure System available as a cloud solution or on-premise?
For future software projects, the focus is clearly on cloud solutions. The Brand Secure System is also designed as a cloud-based platform, enabling worldwide access as well as high scalability and future-proofing.
Can I import/export data?
The system supports data import and export via standardized CSV files.
Where are the Brand Secure System cloud servers located?
The Brand Secure System’s cloud infrastructure is located in Europe and complies with European data protection requirements.
Do you have experience with various interfaces?
We have extensive experience with different interfaces. The web-based interface, which allows easy access to Brand Secure System data, is particularly popular.
What are the requirements for working with the Brand Secure System?
To work with BSS, you only need a computer or smartphone and your personal login credentials. After logging in, you’ll have access to a user-friendly dashboard where you can manage scan data, geo-data, and order codes for products.
How much does the Brand Secure System cost?
The cost of the Brand Secure System varies depending on the scope and specific requirements of your company. Please contact us for a personalized quote and further information.
GLOSSAR
Authentication
The process of checking whether a product is genuine. This can be done using special security features or codes that can only be checked by authorized persons or systems.
Digital Product Passport
A digital record containing product information such as origin, composition, or repair instructions, accessible through the system.
Digital Verification
The process by which a product is digitally checked (e.g., via codes) to determine its authenticity.
Unique Code
A unique code assigned to an individual product and used to verify its authenticity. Such codes can be scanned or entered to ensure that a product is authentic.
End Consumer
The person who purchases a product or service for personal use, as opposed to a business or reseller.
GEO-Tracking
Analysis and visualization of product movements based on geographic data.
Product Protection / Brand Protection
Measures and technologies to ensure that a product is truly original and has not been counterfeited.
Product Piracy
The manufacture and sale of counterfeit products that are illegally passed off as genuine branded products. Product piracy can lead to significant economic damage and loss of customer confidence.
Security Seal
A special label or packaging that ensures that the product has not been tampered with and is authentic. Security seals can take various forms, including holographic labels, tamper-evident packaging and covert codes.
Supply Chain Transparency
The ability to trace all steps of a product from manufacturing to end customer.
